Get your open repair approvals moving again
We follow up on your open repair estimates with property managers, record each decision and turn yes into a booked job.
The problem
- We send the quote or estimate and then we wait. The property manager doesn't get back to us. It sits there, the tenant is still waiting, and the job and the payment are stuck in limbo. My team is too busy to keep chasing it, and nobody knows which ones are still open.
- Follow-up is left to whoever remembers, so it happens late or not at all.
- Reps do not know why a quote is open, so they repeat the same message that was already ignored.
- Expired, sold and duplicate records get chased alongside real ones, so the effort is wasted.
- There is no clear view of what was attempted, answered, booked or paid.
- Existing software shows the quotes but does not do the managed chasing for them.
Who this is for
An appliance repair firm that already has open, approved repair estimates on file with property managers at managed properties. The buyer is the owner, general manager, sales leader or service manager who owns this revenue workflow. They have a book of approved estimates tied to managed properties where property managers have not yet given a decision. Each unanswered approval is a real repair and a payment they have not been paid for yet. The firm has staff who can do the repair but nobody with time to chase every approval.
Managed approval recovery
Most firms try to solve this by buying more software. But the software only shows the quote. It does not send the follow-up, answer the property manager's question, and record the decision. So the open quote sits there while everyone assumes someone else is handling it. That is why the same backlog keeps coming back and why it is hard to tell what actually works. Instead, we run the follow-up as a managed service on the firm's own records and approved rules. We clean the list first so nobody wastes time on dead records, we follow up in a way that answers real questions, and we report every outcome. That means the backlog gets worked every week, the firm can see which quotes turn into jobs and payments, and they do not have to pull their team off the repairs to do it.
How we solve it
We take the client's approved repair estimates tied to managed properties, clean out the ones that are no longer real, group the rest by scope, age and known objection, then run the approved follow-up. We handle the factual questions, record each decision, arrange the booking, signature or order request, stop when the job is done, and report the attempts, replies, bookings, orders and payments in one short dashboard.
The clean working list
Most firms start by chasing everything on the list at once. The problem is the list is full of expired, sold, declined, duplicate and opted-out records. So the team spends its time on quotes that will never become a job and gets discouraged. Instead, we read the client-approved quotes first and remove those records up front. That means every follow-up goes to a real open opportunity. That means the team's hours go toward jobs the firm can actually win and get paid for.
Sorted by how to open the conversation
When firms chase a backlog, they usually send the same reminder to everyone. The problem is a quote that is two days old with no answer needs a different message than one that is three weeks old after a price objection. So we group each open opportunity by original scope, age and known objection. That means the follow-up matches where the decision actually is. That means property managers get a message that makes sense to them, and more of them reply with a real answer.
Approved follow-up and the actual decision
Many firms stop at a reminder, or they stop as soon as they get any reply. The problem is a reply is not a decision, and the decision is what turns into a repair and a payment. So we send the approved follow-up, answer factual questions, and record the actual decision each time. That means no quote is left in limbo. That means the firm sees clearly which approvals are moving and which need their attention.
Booking, signature or order request
A yes on a quote often still stalls because nobody turns it into a booking, a signature or an order request. The problem is that the work and the payment wait on that last step. So once an approval comes back, we arrange the approved booking, signature or order request, and we stop follow-up when it is complete. That means the approval becomes a real job on the schedule. That means the firm gets to the work and the payment faster.
The outcome dashboard
Most firms cannot tell whether chasing quotes actually pays, so it gets dropped when they get busy. The problem is that without a record, the backlog comes back. So we publish a short dashboard showing attempted, delivered, replied, booked, ordered and paid outcomes. That means the owner can see the return on the work. That means the follow-up keeps running as a real part of the business instead of a side task.
What you get
Clean working list
Your follow-up goes only to real open opportunities, so your team's hours are not wasted on dead records.
Sorted opportunities
Each property manager gets a message that fits where their decision actually is.
Managed follow-up
No quote sits in limbo, and you can see which approvals are moving.
Booking and order step
The approval becomes a real job on the schedule, so you get to the work and the payment faster.
Outcome dashboard
You can see what the follow-up is returning and keep it running as a real part of the business.
How it works
Recover approvals from property managers on your open appliance repair estimates and turn the ones that say yes into booked or ordered work. Timeframe: The first follow-up round goes out within the first two weeks after your records and permissions are confirmed; booked and ordered outcomes are tracked and reported as they happen.
- Fit and access. We confirm the firm has an eligible book of approved estimates, a usable CRM export or supported connection, an approved escalation contact, and channel permissions. We check opt-outs and sender registration before anyone is contacted.
- Build and test. We connect to the records, read the client-approved quotes, apply the buyer's authorization rules and run a test on a representative case so the client can see the messages and the outcome reporting before live follow-up starts.
- Clean and sort. We remove expired, sold, declined, duplicate and opted-out records and group the remaining open opportunities by original scope, age and known objection.
- Run the follow-up. We send the approved follow-up, answer factual questions, record the actual decision, and arrange the approved booking, signature or order request when a property manager says yes.
- Report and adjust. The client gets a short dashboard of attempted, delivered, replied, booked, ordered and paid outcomes. We handle routine support and adjust the approach from what the results show.
Our promise
If the first follow-up round does not reach any property manager on your clean open list, we redo that round at no fee and keep working the list with you until a round is successfully delivered.
Not the right fit
- Brand-new appliance repair firms with no existing estimate or account book.
- Firms without a usable CRM export or supported connection.
- Firms whose records are mostly expired, sold, declined, duplicate or opted out.
- Firms without an approved escalation contact or channel permissions.
- Firms with no capacity to actually do the repairs when they are approved.
- Residential-only shops with no property-account estimate workflow.